We make an effort to dispatch all products on the day they're ordered.
Orders placed before 12pm Monday to Friday, should arrive next working day. If you're in a particular hurry please give us a call and we will do everything we can to help.
Small items are sent via Royal Mail post. Larger and valuable items are sent via DHL on a next day delivery tracked service. We occasionally use ParcelForce for some Zone 2 European deliveries.
Most items are in stock and boxed ready to send. If the item you wish to purchase isn?t in stock, we?ll notify you within two working days so that you can decide to wait for the item, choose a different item, or cancel and get a full refund.
We offer free shipping on all products over going to UK mainland.
In order to return a product you will have notify us within seven working days in writing and you will be responsible for getting the goods back to us. Exclusions to returns apply to products that once opened or used violate regulations such as health and safety. Such items include, anything that goes in your mouth, ears or nose ? and software that has been opened.
On very few occasions products can be damaged during delivery. We will replace or repair any items that are damaged this way, as long as we are notified within two working days.
We will always seek the best route to making sure the product you bought is perfect for you, so we will strive to correct any faults before exchanging or totally refunding.
This policy applies to goods bought online only, and does not affects your statutory rights.